Membership Policy (FAQs)
Updated 19 July 2021
Your membership donation supports conservation, education and participation at Westonbirt Arboretum to connect people with trees. In return, you receive a host of membership benefits.
Visiting as a member
Yes. In order to visit The National Arboretum, visitors and members of the Friends of Westonbirt Arboretum must pre-book a ticket. Tickets go on sale 7 days in advance.
Please continue to pre-book your tickets to visit Westonbirt.
Most facilities are open now. For up-to-date details on visiting Westonbirt Arboretum please visit Forestry England's website.
In order to visit the arboretum, you’ll need to pre-book your tickets (this also applies to Friends of Westonbirt Arboretum members).
As a Friend of Westonbirt Arboretum member you won’t be charged for your own ticket – you’ll need to provide your membership number (this can be found on your card) when you book. If you wish to purchase tickets for others, standard charging will apply.
Alternatively, if you do not have internet access, you may book a time slot ticket by telephoning Forestry England on 0300 068 0400.
Time slot tickets will be available up to seven days in advance on a rolling basis.
We have worked with Forestry England to ensure the majority of time slots etickets are available to members as a reward for your loyalty. General public etickets are also available so you can purchase tickets if you wish to bring a non-member with you.
Entry will only be permitted with a valid membership card or a valid purchase confirmation email so please bring one of these items with you when you visit otherwise you may be required to pay for admission. Admission fees are charged by Forestry England and are non-refundable.
Unfortunately, cards stored in smart phone apps cannot be accepted.
Entry will only be permitted with a valid membership card or a valid replacement card confirmation email. You can either return with your membership card or pay a general admission fee (online transactions only – general admission tickets subject to availability). Accompanying children (aged 5 and above) will also be required to pay an entry fee in this situation. Admission fees are charged by Forestry England and are non-refundable.
Members who have misplaced their membership card should refer to the replacement card webpage to request a replacement card. We will aim to send you a replacement card confirmation email within 48 hours, weekdays, so you can book your time slot to visit whilst a new card is posted to you (within 30 days).
If you have joined or renewed your membership online you can book a time slot using your membership number or your order ID. Instructions on how to do this are provided in your purchase confirmation email.
If you have joined or renewed by post, you will be able to book a time slot once you have received your membership cards within 30 days.
At the moment we ask that if you wish to join or renew your membership you do so online.
Your membership entitles you to book four free time slot tickets for your own children or grandchildren free of charge, age 5 years to 18 years inclusive. You will need to book their free time slot tickets when you book your own ticket. Children under 5 years do not require a time slot ticket.
Any accompanying adults who do not hold a valid membership card will need to purchase an admission time slot.
Yes, you will need to show a valid membership card, valid purchase confirmation email or valid replacement card confirmation email along with your time slot ticket to Visitor Services upon arrival to enable the staff to verify your membership status. If you are unable to show these documents then you may be turned away.
All limits on social distancing and social contact have been lifted as of the 19 July. However, here at Westonbirt, we are encouraging people to do what they can to help themselves and others to feel safe.
Find out more about social distancing measures from Forestry England's website here.
The reciprocal arrangement we have with partner gardens is that only the named adult cardholder on the membership card can gain free entry to the arboretum when a time slot is booked. Any additional tickets would need to book standard admission ticketed time slots. On the booking page you will see your partner garden ticket option to book a timeslot. On arrival you will be asked to show your membership card or a letter about your membership.
Additional membership benefits
As a Friend of Westonbirt Arboretum, once you have received your valid membership card in the post you will be entitled to additional membership benefits. Benefits change from time to time so to find out which benefits you can receive please visit membership benefits.
Your membership entitles you to gain discounted entry into our partner gardens. A list of these gardens with links to their websites can be found here. To gain discounted entry into these gardens, you may be required to pre-book a time slot to visit, as partner gardens operate varying entry policies. Please check directly with each garden prior to visiting. We are unable to facilitate entry on your behalf.
Please note that this benefit does not apply to children and they will be required to pay applicable admission fees when visiting partner gardens.
We love keeping you up to date with what's going on at Westonbirt Arboretum. Membership benefits which do not directly relate to your membership such as our monthly eNews, Forest Live presale notifications and Enchanted Christmas earlybird, require your consent for us to keep in touch. Your details will not be passed onto third parties, so if you'd like to keep up to date with information about Westonbirt Arboretum's news and events, please opt-in by filling out our contact form.
About your membership
Yes, if you join as a new member you will be issued with at least 12 months validity.
Admission tickets are payable to Forestry England and are non–refundable.
If you wish to visit the arboretum as a member, please join online at fowa.org.uk/join before you visit.
When you join online, you will receive a purchase confirmation email with a unique Order ID which will enable you to instantly book a free time slot to visit for up to 30 days until you receive your membership card.
We encourage you to renew your membership online within 30 days of expiry date so you can retain your supporter tenure status with us, as this helps keep our administration fees at a minimum. In this instance, your membership will be renewed for the month following your previous expiry date. Memberships renewed outside of 30 days of expiry date will be treated as new memberships and your tenure will not be retained.
You can request a replacement card prior to visiting the arboretum by emailing the Membership Team at firstname.lastname@example.org or by visiting our replacement card webpage. We will aim to send you a replacement card purchase confirmation email within 48 hours, weekdays, so you can book your time slot to visit whilst a new card is posted to you within 30 days. A replacement card donation of £5 would be appreciated to help support our ongoing conservation of the arboretum and can be donated online here.
Please note that replacement cards automatically invalidate any previous membership cards you hold, therefore if you find your old card please destroy it.
Whilst your membership is valid for entry throughout the year (excluding Christmas Day) during the opening times stipulated by Forestry England, Forestry England reserves the right at all times to close the site to visitors and members for special events, bad weather and health and safety reasons without compensation. For current opening times and to pre-book a time slot to visit, please refer to Forestry England's website.
Simply email email@example.com providing us with your membership number (which you can find at the bottom of your membership card) and advise us of the changes you wish to make to your name or address. We will then acknowledge your email and update your membership accordingly.
Your membership card is for your use only. This information is displayed on the front of your card and also upon entry into the arboretum. Visitor Services reserve the right to ask members for additional ID when visiting the arboretum.
Your membership is issued for 12 months to the named applicants only and is non-transferrable. One month prior to your membership expiring, we will write to you asking if you wish to make any changes to your membership. Please add or remove members at this point by contacting firstname.lastname@example.org
As the named member, your membership is for your use only for the duration of your annual subscription and is non-transferrable. One month prior to your membership expiring, we will write to you asking if you wish to make any changes to your membership. Please make any changes at this point by contacting email@example.com
Your membership card permits you to bring up to four of your own children or grandchildren free of charge (aged 18 years and under) into Westonbirt Arboretum. Children are not permitted to use their parents’ membership cards to gain free access into the arboretum.
If you're planning a trip to Westonbirt with children you are required to pre-book a free time slot for children aged 5 years and above to visit.
If you require a carer/personal assistant to assist you on your visit to the arboretum, they will be required to pre-book a free time slot to visit. Free entry for your carer/personal assistant is at the discretion of Forestry England. If you require assistance getting around, please pre-book a mobility scooter ahead of visiting. At times a shuttle service operates onsite.
One month before your membership is due to expire we will contact you.
If you pay by Direct Debit, we will send you an Advance Notice Letter advising you of the due date of your next installment along with your new membership cards. These cards will be valid for use once your installment has been debited.
If you pay by credit card, we will send you a letter inviting you to renew your membership by signing up to pay by Direct Debit or to renew online at fowa.org.uk by debit/credit card. The easiest way to renew is by opting to pay by Direct Debit as your membership will be automatically renewed each year until to wish to change it.
If you don’t have internet access you can post a cheque to us made payable to ‘FOWA’.
As a registered charity, we can reclaim 25p in every £1 of your subscription fee from HMRC. This enables us to give an additional £235,000 a year towards the arboretum's conservation; so if you are a registered tax payer please Gift Aid your membership donation.
You can purchase a gift of membership online by debit/credit card only and the membership cards will be sent directly to your giftee. Approximately, four weeks prior to the membership’s expiry date, we will send you and invitation to renew the membership gift.
It is not possible to purchase memberships as a gift by Direct Debit.
As an equal shareholder your membership donation supports conservation, education and participation at Westonbirt Arboretum. While it may not always be possible to visit due to Government restrictions or advice, the team at Westonbirt Arboretum work hard, ensuring that conservation continues through these unprecedented times. Your donation enables this work to continue.
Although we are unable to offer refunds or membership extensions, our annual membership subscriptions had not increased since July 2018, as we took the active decision to postpone our planned subscription rate increase until this year.
Of course we do understand that not all members will be able to continue supporting us but for those that can, your support is vital to the continued conservation work we support.
We hope you don't need to cancel your membership, but in the event your circumstances change and you pay by Direct Debit, please advise us by email at firstname.lastname@example.org or post of your intention to cancel a minimum of 7 days’ notice before your next Direct Debit due date. Alternately, you can cancel your installment directly with your bank.
Unfortunately, voicemails cannot be actioned and we are unable to refund any portion of your unused membership.
We ask all members to abide by Forestry England notices and instructions when visiting Westonbirt Arboretum, displaying respect for staff, volunteers and other visitors at all times. Conduct which causes distress, harassment or defamation by visitors or members will not be tolerated and Forestry England reserves the right to retrieve membership cards from abusive members. The Friends of Westonbirt Arboretum reserves the right to revoke arboretum access rights as a membership benefit.