Membership Policy

Working alongside the Forestry England, as a Friend of Westonbirt Arboretum, your membership assists with the conservation of the arboretum. In return we offer you some great membership benefits.

The Friends' membership policy has been established to protect members' interests. Please take time to read through the following FAQs so you can make the most of being a Friend, and if you have any further queries regarding the membership scheme, please contact the Membership Team by emailing membership@fowa.org.uk or by telephoning 0300 067 3300. We're open Monday to Friday, 0900-1600.


Entry will only be permitted with a valid membership card so please bring your card with you when you visit. Unfortunately, cards stored in smart phone apps cannot be accepted.
Entry will only be permitted with a valid membership card. You can either return with your membership card or pay a general admission fee. Accompanying children (aged 5 and above) will also be required to pay an entry fee. Admission fees are charged by Forestry England and are non-refundable.
You can request a replacement card prior to visiting the arboretum by contacting the Membership Team during business hours, Monday - Friday, providing a minimum of 24 business hours notice (voicemail not available). A replacement card will be posted or made available for you to collect at the Welcome Building, whichever is most convenient. A replacement card donation of £3 would be appreciated and can be placed in the donations box at the Welcome Building to help support our ongoing conservation of the arboretum. Please note that replacement cards automatically invalidate any previous cards, therefore if you find your old card please destroy it.
You can request a replacement card prior to visiting the arboretum by contacting the Membership Team during business, Monday - Friday (0900-1600) providing a minimum of 24 business hours notice (voicemail not available). A replacement card donation of £3 would be appreciated and can be placed in the donations box at the Welcome Building to help support our ongoing conservation of the arboretum.
Whilst your membership is valid for entry throughout the year (excluding Christmas Day) during the opening times stipulated by Forestry England, Forestry England reserves the right at all times to close the site to visitors and members for special events, bad weather and health and safety reasons without compensation. For current opening times, please refer to Forestry England's website.
Your membership card is non-transferable and is for your use only. This information is displayed on the front of the card and, upon entry into the arboretum, we do reserve the right to ask members for additional ID when visiting the arboretum.
You are permitted to enter the arboretum with up to 4 children free of charge. The children must be your children or grandchildren and can be up to the age of 19 years. Children are not permitted to use their parents’ membership cards to gain free access into the arboretum. Membership cards are for the named card holder only and additional ID may be requested.
Free entry for a carer is at the discretion of Forestry England. When visiting a partner garden, please check their policies regarding entry before you visit.
The easiest way to renew is by posting your renewal back to us and completing the Direct Debit mandate. This means your membership will be automatically renewed each year until to wish to change it. Alternatively, you can send your form back with a cheque. You can also renew your membership online, or simply pop into the Welcome Building, bringing in your renewal letter to avoid completing a membership form. If you currently hold a concession membership, please ensure you renew before the expiry date to retain this discount. Send the form back to us with cheque or DD payment or at the Welcome Building, but be sure to bring your form with you. You cannot retain your concession rate if you renew online.
Paying continually by Direct Debit is the most efficient and secure way to pay. A new card will be sent to you about three weeks before your old card expires giving you time to make changes before your payment is processed prior to the start of your new subscription. The claim date will be notified to you in your letter with your card(s). We greatly appreciate payment by Direct Debit as this reduces admin costs for the charity.
If you are a UK taxpayer, as a registered charity, we can reclaim 25p in every £1 of your subscription fee from HMRC. This gives us an additional £170,000 a year to put back into the arboretum's conservation - so please sign-up if you can.
As you have paid for the membership we will send all renewal information to you. Membership cards are usually posted directly to the giftee informing them that this gift is from you, unless you request otherwise. For gifts paid by Direct Debit, the membership cards will automatically be sent to you, the donor, three weeks before expiry.
We hope you don't need to cancel your membership, but in the event your circumstances change, cancellations should be sent in writing by post or email. This is very important if you pay by Direct Debit to avoid payment being taken. Please include your membership or card number and full name and postal address in any correspondence. Voicemails cannot be actioned. Unfortunately, we are unable to refund any portion of your unused membership.
We ask all members to abide by Forestry England notices and instructions when visiting Westonbirt Arboretum, displaying respect for staff, volunteers and other visitors at all times. Conduct which causes distress, harassment or defamation by members will not be tolerated and Forestry England reserves the right to retrieve membership cards from abusive members. The Friends of Westonbirt Arboretum reserves the right to revoke arboretum access rights as a membership benefit.
As a Friend of Westonbirt Arboretum, once you have received your valid membership card you will be entitled to additional membership benefits. These benefits may change at any time so please refer to our membership benefits for the current information.

Your membership entitles you to free entry or two-for-one discounts at selected partner gardens. Free entry or two-for-one discounts apply to the card holder only, when producing a valid membership card. Children are not covered by our partner arrangement so will be required to pay an admission fee. When visiting partner gardens, please call the garden ahead of visiting to check there are no restrictions on your chosen day for visiting.

Please note that membership cards are sent out by second class post within 21 days of application and that all membership benefits are subject to change without notice.
From May 2018, our direct communications which do not directly relate to your membership, will require your consent by post, email and phone. Your details will not be sold or passed onto third parties, so if you'd like to keep up to date with information about Westonbirt Arboretum's news and events, please opt-in by filling out our contact form.
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