Working alongside the Forestry Commission, as a Friend of Westonbirt, your membership assists with the conservation of the arboretum. In return we offer you some great membership benefits.
The Friends' membership policy has been established to protect members' interests. Please take time to read through the following FAQs so you can make the most of being a Friend, and if you have any further queries regarding the membership scheme, please contact the Membership Team by emailing firstname.lastname@example.org or by telephoning 0300 067 3300. We're open 0900-1700, Monday to Friday.
Can I enter Westonbirt Arboretum without my membership card?
Entry will only be permitted with a valid membership card so please bring your card with you when you visit!
What if I have forgotten my card?
Entry will only be permitted with a valid membership card. You can either return with your membership card or pay a general admission fee. Accompanying children (aged 5 and above) will also be required to pay an entry fee. Admission fees are charged by the Forestry Commission and are non-refundable.
What if I have lost my card?
You can request a replacement card prior to visiting the arboretum by contacting the Membership Team during business hours, giving reasonable notice – 24 hours or more (voicemail not available). A replacement card will be posted or made available for you to collect at the Welcome Building, whichever is most convenient. A replacement card donation of £3 would be appreciated and can be placed in the donations box at the Welcome Building to help support our ongoing conservation of the arboretum. This cannot be arranged outside of business hours. Please note that replacement cards automatically invalidate any previous cards, therefore if you find your old card please destroy it.
What if my card is damaged?
You can request a replacement card prior to visiting the arboretum by contacting the Membership Team during business hours giving reasonable notice – 24 hours or more (voicemail not available). A replacement card donation of £3 would be appreciated and can be placed in the donations box at the Welcome Building to help support our ongoing conservation of the arboretum.
Can other people use my membership card to enter the arboretum?
Your membership card is non-transferable and this information is displayed on the front of the card. Upon entry into the arboretum we reserve the right to ask members for additional ID when visiting the arboretum in order to protect bona fide members’ interests and ensure the membership scheme is protected.
How many children can I bring into the arboretum with my membership card?
You are permitted to enter the arboretum with up to 4 children with a valid membership card. The children must be under the age of 19 years and additional ID may be requested to protect members’ interests and ensure the membership scheme is protected.
Can my carer gain free entry?
Free entry for a carer is at the discretion of the Forestry Commission. When visiting a reciprocal garden, please check their policies regarding entry before you visit.
How do I renew my membership?
Before your membership expires, we will send you a renewal letter by post. You can renew your membership online, by cheque / post or simply pop into the Welcome Building, bringing in your renewal letter to avoid completing a membership form.
If you currently hold a concession membership, please ensure you renew before the expiry date to retain this discount. You can renew your concession rate by cheque / post and at the Welcome Building with your renewal letter.
We aim to process your renewal within 21 days.
What are the benefits of paying by Direct Debit?
Paying continually by Direct Debit is the most efficient and secure way to pay. A new card will be sent to you about three weeks before your old card expires giving you time to make changes before your payment is processed prior to the start of your new subscription. The claim date will be notified to you in your letter with your card(s). We greatly appreciate payment by Direct Debit as this reduces admin costs for the charity.
Why should I sign-up for Gift-Aid?
If you are a UK taxpayer, we can reclaim 25p in every £1 of your subscription fee from HMRC. This gives us an additional £170,000 a year to put back into the arboretum's conservation - so please sign-up if you can!
If I 'gift' a membership to a 'giftee', who receives the renewal letter?
As you have paid for the membership we will send all renewal information to you. Membership cards are usually posted directly to the giftee informing them that this gift is from you, unless you request otherwise. For gifts paid by Direct Debit the membership cards will automatically be sent to you the donor three weeks before expiry.
How do I cancel my membership?
We hope you don't need to cancel your membership, but in the event your circumstances change, cancellations should be sent in writing by post or email. Please include your membership or card number and full name and postal address in any correspondence. Voicemails cannot be actioned. Unfortunately, we are unable to refund any portion of your unused membership.
Opt-in to hear from us!
From May 2018, our direct communications which do not directly relate to your membership, will require your consent by post, email and phone. Your details will not be sold or passed onto third parties, so if you'd like to keep up to date with information about Westonbirt Arboretum's news and events, please opt-in.